Return Policy

We offer a 30-day Money Back Guarantee on almost every product we offer.

Please call customer service at 970-493-5720 in advance to obtain an RA number (Return Authorization) within 30 days of your purchase date.

All items must be returned in unused, ‘brand new’ condition with all of the original packaging and tags within 30 days of the purchase date.

We care about your safety and that of our other customers. Thus, we do not accept returns on:
Climbing equipment/accessories
Kiting equipment/accessories
Avalanche transceivers

We are also unable to accept returns on the following items:
Books & DVD’s
Food
Maps
Underwear
Sale/discounted items (including promotional sale items)

All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.

Themountainshop.com Staff